Advent IT Solutions
Remote Support
Secure remote assistance from an Advent technician — fast, safe, and fully under your control.
Windows Remote Support
Compatible with Windows 10 and Windows 11
Download Advent Remote Support
Click the button below to download the Advent Remote Support application to your Windows PC.
Open the downloaded application
Run the downloaded file. No installation is required — the application opens immediately.
Share your ID and one-time password
The application will display a unique ID and a one-time password. Provide these to your Advent technician when asked.
No installation required. The application runs directly after download.
macOS Support
Coming soon — contact us for manual assistance in the meantime.
Your security, your control
Advent IT Solutions remote sessions are designed so you remain in full control at every step.
You stay in control
A technician cannot connect to your computer unless you provide the one-time password displayed in the application.
Full visibility
You can see everything the technician does on your screen in real time.
Disconnect any time
Close the application at any moment to immediately end the remote session.
Encrypted connection
All remote sessions are encrypted end-to-end using industry-standard protocols.
How the connection works
- The application generates a unique session ID and a one-time password each time it is opened.
- Your Advent technician uses the ID and password you provide to request a connection.
- You must approve the connection — the technician cannot connect without your password.
- You can see the technician's actions on your screen in real time throughout the session.
- Closing the application immediately ends the session and revokes all access.
- No data is stored on Advent servers after the session ends.